Terms & Conditions

Service Provision

  • The Practitioner will provide a professional holistic health and wellness service, using a range of modalities including but not limited to holistic counselling, coaching, meditation and mindfulness practices, and intuitive energy healing. These services comply with Australian legal and ethical standards.

Client Responsibilities

By engaging with this services, you agree to:

  • Provide accurate personal and medical information and provide relevant updates to this information if changes occur.

  • Comply with all listed Terms and Conditions.

  • Engage in a manner that is honest and respectful.

Fees and Payment

  • Cost of the available services are displayed on this website and will be communicated by the practitioner via email. Prices are subject to change at the practitioner’s discretion.

  • An invoice will be sent to the client via email once the booking has been scheduled and confirmed.

  • The associated invoice must be paid in full before the day of the session, regardless of the session time. E.g. If you have a session booked on the 10th of November at 2:00pm you must have paid the associated invoice in full by 11:59pm on November 9th.

  • If the invoice has not been paid by the required time, the practitioner may cancel the session and may offer to reschedule for a new available date and time.

  • Payments must be made via direct deposit to the banking details listed on the associated invoice.

  • These services are not eligible for Medicare rebates.

Cancellation and Refund Policy

  • If the client needs to cancel or reschedule an appointment, this must take place no later than 24 hours prior to the date of the session. If the client fails to cancel or reschedule a session with more than 24 hours notice, the session must be paid in full (except in exceptional circumstances).

  • The practitioner reserves the right to terminate a session at any point if they feel the circumstances require them to do so. In the event that this occurs, the session cost will not be refunded (except in exceptional circumstances).

Confidentiality and Privacy

  • All client information is kept confidential in compliance with the Privacy Act 1988 (Cth).

  • Information will only be shared with your consent, except where required by law under mandatory reporting guidelines (e.g., risk of harm, court orders).

Outcomes

  • While the practitioner aims to achieve positive outcomes for all clients in the form of growth, healing, and personal transformation, no specific results or outcomes can be promised or guaranteed.

Limitation of Liability

  • The practitioner is not certified to diagnose and/or treat medical or psychiatric conditions and will not attempt to do so.

  • The practitioner is not responsible for any loss or damage arising from the use of these services, except where required by law.

Functional Considerations

  • Sessions are run online over Zoom.

  • By choosing to engage in sessions clients acknowledge that there can be technical limitations and/or interruptions due to power outages or breaks in internet connection.

  • The client must ensure they are in a private and secure area for the duration of their session with no other persons present and not while out in public.

  • The client is required to have access to a secure internet connection, a laptop or desktop computer with a webcam and microphone (headphones).

  • If you are joining the session from a mobile phone, please ensure that your phone is sufficiently charged and is placed on a stable surface for the duration of the session.

Emergencies

  • These services are not intended for crisis situations. If you are in immediate danger, please call 000 or contact a crisis support service such as Lifeline (13 11 14).

Changes to Terms and Conditions

  • The practitioner may update these Terms and Conditions at their own discretion and as required. Continued use of these services indicates acceptance of any revised terms.